Estimates of delivery during busy holiday seasons may be higher. Saturdays & Sundays are not business days but the mail does process.
If you choose First Class, your package may take as little as 3 business days and up to 10 business days to arrive.
If you choose Priority Mail, your package may take as little as 2 days and up to 6 business days to arrive.
If you choose International Delivery, your package may take up to 14 to 30 business days to arrive depending on how fast the customs processes the mail in your country note thats where most hold ups are at customs.
If you need your order sooner than the delivery estimates above, please call us 1-727.459.7761 or 1.727.362.8537 so we can assist you in making sure you get expedited service.
If an item is temporarily unavailable, The order will ship and we will credit back your payment for the unavailable item. As soon as the item becomes available again we will email you or call to see if you still want the item.
All orders ship USPS with delivery confirmation.
Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail. DJS Pokemon Cards insures all orders and they are traceable.
Orders going to a PO Box or military address can only be shipped via Priority Mail ( U.S. option).
You may track your package by going here
All orders are processed by us personally. We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be fulfilled but most times its within 24hrs. Any order placed after 12:00 pm EST may not be processed until the NEXT business day (So, if you place an order on Friday at 1:00 pm EST or later, it may not be processed until Monday morning). Weekends and US holidays are not counted as business days although we normally work a half day Saturday.
Some orders can take longer if there are credit card authorization or security issues or there is high holiday traffic volumes.To ensure the quickest delivery, especially during the busy holiday seasons, please make sure to add an good contact number such as a cell phone or work number when you are checking out. Also, read "How to prevent delivery delays" below, especially if you are ordering for a birthday or holiday.
While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, USPS errors (we know they never make any!) or other factors beyond our control.
- Include an good contact number at checkout
- Double-check the address and all information before submitting your order. We use PayPal as our credit card processor (they have great security). Make sure your shipping address is updated if you have moved.
- Add firstname.lastname@example.org to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
- If you receive a notice or call asking you to contact us, please respond back. It often means that we will not be able to proceed without additional information from you.
- If you are emailing about an order, please include the name the order was placed in and the order number. This will help us locate your order information and respond more quickly.
If you live at a military address overseas, you should choose the Priority Delivery inside the U.S. option.
Orders being shipped to a military address, P.O. Box, Hawaii, Puerto Rico or U.S. territory address will ship via Priority Mail delivery confirmation and No other delivery option can be used.
If the shipping address for your order does not match the billing address on your credit card, you may be required to list the alternate address with your credit card company. This extra step in the ordering process helps prevent fraud while using your credit card on the internet.
To list the alternate address with your credit card company:
A. Call your credit card's customer service department (the number should be on the back of the card or on your monthly statement)
B. Tell them that you want to add an "Alternate Shipping Address" to your account for an internet order and give them the exact address for the recipient. This will NOT change your billing address - you will still receive statements and mail at your usual address.
All international packages are sent via USPS. International orders can only be shipped to the billing address of your credit card (the billing and shipping information must match).
The customer is responsible if any duties & taxes are imposed by their country at their country's border.
Custom fees are very common, especially when ordering from the UK. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. *Duties, taxes and customs fees are not set by DJS Pokemon Cards and are not paid to us.
International packages can take up to 30 business days to arrive (since occasionally there are hold-ups at customs, which is beyond our control). Shipping costs will be calculated at checkout and are determined by weight & destination.
IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS:
If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to you and then back to us. So please do not refuse a delivery, it will be extremely costly.
You can view actual shipping charges online prior to completing your order. To do this, simply place your items in your cart and click "Checkout". Once at checkout, enter your name & address and select "International First Class or we highly recommend International Express" delivery and hit the "apply" button. The shipping rate will then be displayed in your cart, even before entering any credit card information. You can then decide to continue or not continue with your order.
Shipping estimates: First Class International $11 to$15 dollars, International Express with insurance and tracking $40.00 for a small sized package, $50.00 for a medium sized package, and $95 for a large sized package (Canadian packages are generally less).